Ask WrkMate
WrkMate lives in your account on every plan. Type what you need in plain English: it reads your files and database, answers your question, and fixes most problems on the spot. No control panel, no waiting.
Open your accountReal humans on Canadian servers
We've got you covered.
Stuck on something? Start with WrkMate right inside your account. It answers most questions and fixes most problems on the spot. When you need a person, email us or open a ticket and a real human picks it up.
Pick a channel
Four ways to get help.
Most answers are seconds away. Try WrkMate first, then reach a person when you want one.
Email us
For sales questions, pre-purchase enquiries, and anything not urgent. Write to admin@easwrk.com and a real human replies within a few hours on business days.
admin@easwrk.comOpen a ticket
For technical issues, billing questions, and account changes. Tickets are monitored around the clock, with an initial response within 2 hours.
Submit a ticketKnowledge base
Over 300 guides on DirectAdmin, WordPress, email, DNS, backups, SSL, and more. Find an answer in seconds, any time of day.
Browse the guides
Most searched guides
Popular help topics.
The things people ask about most. Each one links straight into the knowledge base.
WordPress and WooCommerce
Install WordPress, set up WooCommerce, manage products and orders, and recover from a broken plugin update.
Read guidesEmail and mailboxes
Create a mailbox, add a forwarder, set up an autoresponder, and check email deliverability on your domain.
Read guidesDomains and DNS
Point a domain, add or edit DNS records, transfer a domain in, and set up subdomains for your projects.
Read guidesSSL and security
Install a free SSL certificate, block an IP, read your error logs, and tighten up firewall rules.
Read guidesBackups and restores
Find your daily backups, restore a site to an earlier point, and understand the 30-day retention window.
Read guidesBilling and account
Update a payment method, read an invoice, change a plan, and manage the prepaid WrkMate balance on your account.
Open your account
Want someone to just handle it?
Hand it to our team.
Not in the mood to do it yourself? Our concierge team builds and fixes WordPress and WooCommerce stores end to end: domain, hosting, products, payments, and AI configured and tested. You brief us, we hand you back a live store.
Coming from a cPanel host like GoDaddy or Bluehost? Migration is free and your old site stays online the whole time. Nothing is deleted from your old host.
See concierge plans
Store buildsMigrationsWooCommerce setupPayment gatewaysTheme and designProduct importsSSL and securityDNS and emailPlugin fixesPerformance tuning
Common questions
Plain answers.
How fast will I hear back?
Support tickets get an initial response within 2 hours and are monitored around the clock. Email to admin@easwrk.com gets a reply within a few hours on business days. WrkMate answers instantly, any time, right inside your account.
Should I use WrkMate or open a ticket?
Try WrkMate first. It reads your files and WooCommerce database directly and handles most tasks and fixes on the spot, with no waiting. Open a ticket when you want a person to look at billing, your account, or something WrkMate could not resolve.
Do I need an AI key to use WrkMate?
No. Quick Actions run common hosting tasks with no key and no setup at all. For full conversational help, fund a prepaid balance and pay as you go, or bring your own Claude, OpenAI or Grok key. Most tasks cost a few cents and WrkMate pauses at a $1.00 holdback, so there are never surprise bills.
Where do I find the knowledge base?
It lives at my.easwrk.com/knowledgebase.php, with over 300 guides on DirectAdmin, WordPress, email, DNS, backups, SSL and more. Search it any time without signing in.
Can you move my site for me?
Yes, free. From a cPanel host like GoDaddy, Bluehost or HostGator we transfer your files, databases and email for you. Closed platforms like Wix, Squarespace and Shopify go through our concierge rebuild on WordPress and WooCommerce. Your existing site stays online the whole time.
Is there a phone number?
We run on email, tickets, and WrkMate so every conversation is written down and nothing gets lost. It is faster than a phone queue and you keep a full record. For a real-time chat with a person, sign in to your client area or reach out from the contact page.
Can WrkMate break my site?
WrkMate runs every action through 11 security layers. Payment data, billing, and anything irreversible stay locked behind your confirmation. It asks before anything that deletes or changes data, and every plan keeps 30 days of backups so a restore is one ask away.
Still stuck? A real human is one message away.
Email us for anything, or open a ticket for technical and billing questions. We answer fast and we keep a record of every conversation.
Prefer to read more first? See the contact page or learn what WrkMate can do.